Arlo|Smart Home Security|Wireless HD Security Cameras

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Donfrank
Aspirant
Aspirant

After creating a 2nd Arlo Account using the same phone number but a different email & PW for each I can no longer log into the Arlo Mobile Ap using either account.  Thanks

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jguerdat
Guru Guru
Guru

Try the web client. Also try rebooting the phone and reinstalling the app. Make sure the password uses the correct case (it's case-sensitive).

Donfrank
Aspirant
Aspirant

I have tried all those things multiple times with no success still an issue.  Thanks for responding.

jguerdat
Guru Guru
Guru

What error message do you get?

Donfrank
Aspirant
Aspirant

After entering email address (either account) I get "Invalid email address" as soon as I click on Password section.  Same "invalid email address" message after typing in PW and clicking the Submit button.

jguerdat
Guru Guru
Guru

How about if you use the web client?

Donfrank
Aspirant
Aspirant

I can use the web client from a laptop not from the mobile application since I can't log in.

Donfrank
Aspirant
Aspirant

I cannot access the web client from my phone, I get the same "invalid email address" message when trying to log in outside of using the app.

 

ShayneS
Arlo Moderator
Arlo Moderator

Do you have a space within your email beginning or back? If so, please remove it & try again 

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