Arlo Pro 2 Cameras will not Sync with Base

[Melissa_B]

I have the Arlo Pro 2 base and cameras and the base went offline.  After all the troubleshooting steps I did a factory reset on it.  I was able to add the base to my account but when I went to sync the cameras it appears they are syncing but they are not added to my device list.  I have read the forum and followed the steps: made sure batteries were fully charged, reset the base, unplugged and let it sit and plugged it back in, tried syncing it from the PC and app.  I also turned off my VPN and verified my router broadcasts 2.4 GHz and 5 GHz.  I have been at this for about 6 hours and cannot get the cameras to be added back.  The system is less then 2 years old and my other base that has 5 cameras I bought back in 2018 and its running great.  How can I get my cameras to sync to the base?  I have 3 cameras that I am trying to sync.  Thanks!

[BrookeN]

We understand you're experiencing an issue with your legacy devices. These devices are now end of life and we do not have a fix available at this time. If you are still experiencing an issue please reach out in a private message with your contact information and we will connect you with a member of our escalations team to follow up.

[Amilito]

The only way i was able to fix this issue was to log out of my iPhone app, get an android device, i used a friend’s galaxy phone, installed the arlo app on it, log into your arlo account on the android device, on the android device i was able to install everything hassle free.

then, log out from the android device, log back into your iPhone device- and my camera and base station were all there like before….

it worked for me, and for several other people here.

obviously arlo dropped the ball on our “older” generation cameras, and while doing it- they messed up the apple devices that can’t recognize those devices anymore.

arlo=lousy company!

[Melissa_B]

Did you try adding the cameras with an android product or Chromebook?  In my experience these are no longer compatible with Apple products but you do need to download the app on the android device and try pairing them that way. Then once you get them paired try and log in with the Apple device and see if you can view them. I agree this has been frustrating they are considered end of life and we need to to buy new with a subscription. 

[ELH]

I was having this same problem and stumbled across this thread today (2025-3-27). I managed to get my Pro 2 camera to reconnect to the base station (a Smarthub model), without switching to an Android device. At first I tried restarting the base station from the app, and it hung while indicating that it was doing a firmware update (which I had not initiated). After waiting a while, I powered the base station down and plugged it back in. I had also removed the battery from the camera for well over a minute. The connection was a little glitchy at first (after the initial moment it recognized the camera and I completed the setup in the app in my iPhone, blue lights were still blinking on both for a while longer, and I couldn't get the video feed to work during that time), but after waiting a little longer, it seems to be back to normal now. Perhaps Arlo has put out a patch on the back end that has now resolved the issue? (If so, Arlo should publicize this better to everyone who has Pro 2 cameras.) At any rate, there is definitely a hope you can get your cameras to work again!