Arlo|Smart Home Security|Wireless HD Security Cameras
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DanielJo20
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Hey, 

I have 2 base station (VMB4000r3 & VMB5000r4) with 4 Arlo Pro2 Cameras and 1 Ultra Camera

Since a few days ago i lost the ability to use the Pro2 cameras on the VMB5000 base.

i rebooted all devices, the 5000 recognizes the camera, but after a few minutes the cameras go offline, the Ultra is ok though.

Double checked the cameras on the 4000 base and they work so its not a camera problem.

Does anyone know how to solve this issue?

 

 

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jguerdat
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Bring one Pro 2 camera closer to the hub to see if the same thing happens. It could be a signal strength/quality issue.

DanielJo20
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The cameras are placed at the same location for the past 2.5 year.

Suddenly they both disappeared from the 5000 base station. I did try re-syncing them while next to the base but the problem repeats they connect and then go offline 

 

I see additional posts of other users with the exact same issue, so i believe its not something with my cameras + as i said they do sync and work with the 4000 

jguerdat
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Next step would be to swap cameras around to see if it's the camera or location. Just being in the same place for a long time doesn't mean something didn't change, whether firmware or environmental.

StephenB
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@DanielJo20 wrote:

 

I see additional posts of other users with the exact same issue, so i believe its not something with my cameras + as i said they do sync and work with the 4000 


There was a bug here a couple days ago (though I don't think it was with the VMB5000 base).  In any event, Arlo fixed it.

DanielJo20
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I'm still having issues, did you here if there was any update?

i was hoping that with the new app the problem would have been solved but it has not 😕

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