Arlo Pro 2 Camera Shuts Off Loud Noise

[Edarvin]

Hello all,

I’m having issues with my Pro 2 where it appears to shut off briefly when recording a loud noise. This happened twice already when recording a rat trap triggering. 

Any advice or suggestions would be greatly appreciated. 

[jguerdat]

Define shuts off. Are you using audio detection or motion? If you disable audio detection does it make a difference?

[Edarvin]

The video goes black but you still hear audio. Is there an audio detection? I don’t see that setting. There is a mic and speaker though. 

[jguerdat]

Audio detection as well as motion detection is set in your modes and rules, not camera settings. You can disable audio detection while still getting audio in your recordings. As for the video going black, that may somehow be due to night vision settings. I assume this is in a dark place? A sample video link may be useful.

[StephenB]

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@Edarvin wrote:

I’m having issues with my Pro 2 where it appears to shut off briefly when recording a loud noise.

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Can you reproduce this?  Perhaps clapping while doing a manual recording, or maybe hitting a pot or some such.

Is it possible that whatever is making the noise is also causing the camera to shake some?

If you have another camera, perhaps try swapping them, and see if the problem stays with the camera.

[Edarvin]

I don’t see anything setting in Modes other than arm or disarm all devices.

As for the video, yes it was on night mode and when the rat trap triggered, it appeared the loud noise caused the video go black for 3-4 seconds and then it came back. You can hear the rat trap snap and video goes black. I know there’s no spark or anything bright to cause it to go black for a moment. 

 

[StephenB]

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@Edarvin wrote:

I don’t see anything setting in Modes other than arm or disarm all devices.

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Try pressing the > at the end of the line that starts with your base station.

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@Edarvin wrote:

I know there’s no spark or anything bright to cause it to go black for a moment. 

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Are you sure?  I think it is pretty likely that there is a spark when the metal in the trap moves (making the snap).  If that happens between video frames (which is pretty likely given the speed of the trap), then it wouldn't show up on the video.  But it would affect the light sensor.

[Edarvin]

Nope, it’s just a black plastic reusable trap. Caught 2 rats already and both times the video goes black and you can hear the audio in the background when trap has been triggered. 

 

[Edarvin]

By the way found the mode setting. The rule for audio was off and just selected it. See what happens if I catch another. Thanks so much! 

 

[StephenB]

Something must be triggering the light sensor on the camera - otherwise it would stay in nightvision mode.  I still think it's a spark.

Try covering the two sensors (one on each side of the lens) with some electrical tape (or similar), to keep light from reaching them.  I believe the PIR sensor is actually right under the lens, so it should still operate normally.