One of my Arlo Pro 2 cameras has been recording video for 10 - 12 seconds when there isn't any motion. This happens intermittently. Some days it is bad, some days it is fine and it doesn't happen.
I have read that some times cameras can have a motion event trigger them when something as simple as a change in sunlight intensity occurs. So I am aware that there may well be a logical explaination for this problem and I am not jumping to the conclusion that the camera is faulty.
However, that being said, my warranty expires in 34 days and I would just like to get this out there as an issue now so I can get the camera replaced if it turns out to be a fault. Does that seem reasonable? Surely a product that presents a fault during the warranty period can be replaced outside of that period if the issue was raised whilst the product had a warranty?
- Related Labels:
No doubt support will want you to prove that it is a faulty camera so doing some homework would be prudent before hand.
Something I would ask as a starter is if have you tried swapping it with another of your cameras and does the issue follow with that camera?
One of my Arlo Pro 2 cameras has been recording video for 10 - 12 seconds when there isn't any motion.
Given the lenght of time the camera is recording... I would guess you are using "record till motion stops".
This setting at times has caused issues with short recording ( do a search for more info ).
Recommend you use a fixed time and for other reasons remember that camera location is as important as sense level in good recording to eliminating false triggers
Morse is faster than texting!