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Arlo Pro 2 Bug: Live Feed Won't Stop In Mobile App

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ryeguy8585
Guide
Guide

Yet another bug with the Arlo Pro 2:

When viewing a live feed of one of the cameras from the mobile app often you cannot exit the feed. You press the pause icon to exit (which is not intuitive, but besides the point) the feed and the pause button greys out, but the feed continuesto play and you cannot exit.

 

Heres how to reproduce:

In portrait mode on the mobile app start a live feed of a camera.

Expand Video to fullscreen, while still in Portrait mode

Turn device to landscape mode, so video goes fullscreen.

Press pause to termiate live feed, and observe pause button go grey and the feed continues.

Only way to stop it is to force quit the app, or rotate the screen back and forth until the pause button decides to function.

 

See this screen recording of the bug in action.

https://drive.google.com/file/d/0B0CbicTuIEkkcE9BTEUxWE1qZWs/view?usp=sharing

 

@JamesC shoot this one up the chain while you are at it.

 

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Streak2
Master Master
Master

Delete and re-install the Arlo app.

If that does not work then try and wipe the system cache. This is how I do it on my Samsung phone, may be a bit different depending on what Android phone you have.

 

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy  logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. 'Installing system update' appears for 30 - 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until 'wipe cache partition' is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until 'yes' is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  10. Press the Power key to restart the device.
Discussion stats
  • 25 Replies
  • 15798 Views
  • 4 Likes
  • 11 In Conversation