Arlo Pro 2 Base Station Cannot Connect To Internet

[ryancws]

Hi, I have been using my Arlo Pro 2 with Nighthawk R8500 since last week in China. It worked well until three days ago, with error message saying the base is offline. I tried all troubleshootings including opening ports 80, 123 and 443 but the base is still offline. I used the same ethernet port for other gadgets and the internet works perfect. Other ports are not working for Arlo Pro as well. Anyone knows what else could go wrong?

[jguerdat]

WHat are the LEDs on the base showing? Should be 3 green ones.

[ryancws]

power=green, all others=amber. Tried all troubleshootings in user manual.

[jguerdat]

The amber Internet LED means the base is connected to the router but not the Internet. Restarting the router may help. Who owns the router - you or the ISP?

[ryancws]

I own the router. Restarted the router and it didn’t help. I reset the router as well. Nothing works so far.

[jguerdat]

Assuming you haven't made security chnages in the router of any sort, it sounds like an ISP issue. You need ports 80, 123 and 443 to arlo.netgear.com to be open.

[ryancws]

I didn’t change any security setting. Unless you can show me the steps proving my incorrect ports forwarding, I believe I have port 80 (http+tcp/udp), 123 (ntp+tcp/udp), and 443 (https+tcp/udp) opened right.. The Arlo base is not working still. It was working fine even before I opened the 3 ports.

[jguerdat]

The typical router default settings need nothing to allow access for the base. You shouldn't need to do anything for a standard setup. My question was just to raise awareness of whether you made any changes. If not, I would contact the ISP.

[ryancws]

I share your articulation of the issue. I didn’t forward the ports and the base worked well for days until it went offline. It must be the ISP as I didn’t change anything before the base is down. But ISP in this country won’t make exemption. I guess I may have to give up Arlo.

[jguerdat]

I believe some folks have used a VPN to get around certain issues. Don't know if that would help you or not.