Arlo|Smart Home Security|Wireless HD Security Cameras

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EdGui
Aspirant
Aspirant

Notifications are not working in my new Iphone 7. It is being now two weeks without any notification in this particular device. They are working well in my Iphone 5 and Ipad Air. iOS is running with latest version for all my devices and there is no aparent reason for not receiving any notification. Configurations are fine as I am receiving other apps notification; I re intalled the Arlo app and still not working. Need help asap

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ShayneS
Arlo Moderator
Arlo Moderator

Just to double check, This iphone is running iOS 12.1 correct?

EdGui
Aspirant
Aspirant

Correct

EdGui
Aspirant
Aspirant

Dears...still waiting for a solution...meanwhile, Arlo is useless without notification...

EdGui
Aspirant
Aspirant

I am writing to confirm that my IOS is 12.1

ngl1604
Apprentice
Apprentice
We’ve got three iPhones in our household. XR and 8 are receiving notifications ok but the SE is not. I also notice that the SE doesn’t seem to be refreshing as quickly as the other two either - once a notification has happened, I see an event count against the device in library view on the XR or 8 but not on the SE unless I quit and restart the app.

I’ve tried uninstalling/ reinstalling and restarting the App on the SE but without improvement.
ShayneS
Arlo Moderator
Arlo Moderator

What version of IOS are these iphones running?

ngl1604
Apprentice
Apprentice
ShayneS
Arlo Moderator
Arlo Moderator

@ngl1604

 

What version of the Arlo Mobile App Is the SE running? 

ngl1604
Apprentice
Apprentice
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