Arlo Base Station not powering up. Makes ticking sound when powering on but no LED lights come on.

[Letsiwe]

After less than a week of use, my Arlo pro 2 base station stopped powering up. It makes this ticking sound when powered on, but none of the led lights come on. I keep getting case number after case number with no real assistant from Arlo Support (Case Numbers:41381255, 41355603)

[jguerdat]

Much faster to just swap at the store.

[Letsiwe]

True thanks, but the system was a gift and I’m in Southern Africa right now. So online support is ideal.

[JessicaP]

Hi Letsiwe,

From looking at your case (referring to 41381255), it looks like the support team is still awaiting for your response. Make sure to click on the link when you received an email to update your case so they can assist you further.

[Letsiwe]

Hi Jessica

Thank you for getting in touch.

Regrettably I have not received any emails from any of the Arlo support team. I have also checked my junk folder just to confirm that the emails have not ended up there.

[JessicaP]

Let me reach out to you via private message to gather some information from you.