(I cannot reach tech support via phone)
So, ironically, just after I placed a couple of DC power cords in my shopping cart (because I'm tired of charging and swapping batteries so often), I went to change the batteries in my two cameras and just happened to notice this... Both ribbon cables are completely snapped, so power cords aren't going to do me a bit of good. I've had these for about 1.5 years, and I don't know how long warranty is. In the meantime, have any of you had this same problem and been able to process via their repair service or will they send cables for me to replace? I was also considering purchase of a couple more cameras. That's on hold now too, darnit.
p.s. I've done nothing to abuse these cables. I'm guessing that not enough consideration was given to how often batteries would have be swapped and the proximity of the cable to the closure. The strain relief at the connector end looks good, but, that ribbon is getting pinched every time the case is closed.
To my knowledge, there are no parts from Arlo
Also warranty is a year
Morse is faster than texting!
I am having the same issue with 2 of my 4 cameras. I have had them for 1.5yr and outside of the warranty. I spoke with Arlo and got to a Manager and was basically told they do not have the ability to replace internal parts only external parts (battery/charging cable) but I could BUY another camera.
I am looking for a replacement to change it out with. but so far I have not been able to find a replacement cable.