Anyone else having long delays for recording to appear on their phone? Takes about 5 minutes.

[bubbasw]

Anyone else having long delays for recording to appear on their phone? Just noticed this lately. Get notification and wait for ever like 5 mins or more for Video to appear. Is the server overwhelmed? Not a great feeling.

[JessicaP]

Hi bubbasw,

Are you still experiencing this issue? If so, what phone device are you using? What troubleshooting steps have you tried so far?

[martincc]

I too am experiencing poor latency with recordings coming up, and with control of the system as I depart or return (not geofencing), and accessing Arlo Q cameras that are also components of the system at a remote location.

I use an iPhone 11 Pro with current OS and Arlo app. Also use Web Browser. Something changed, again, at about the end of June or early July, likely on Arlo's end. 

This is not a reliable security system; a bad guy could enter, steal, and be gone before the recording comes available from Arlo to let the owner see who went by what and whether or not to call police.

Martin

[martincc]

I use an iPhone 11 Pro with current OS and Arlo app. Also use Web Browser. Something changed, again, at about the end of June or early July, likely on Arlo's end. 

This is not a reliable security system; a bad guy could enter, steal, and be gone before the recording comes available from Arlo to let the owner see who went by what and whether or not to call police.

Martin

[Charlesharrison]

Any answers for this. I’ve been having huge delays lately before the clip of motion will show. Today has been more than 40 minutes before I see the clip

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.