All cameras went off line.

[Bschanz]

All of my cameras went offline overnight. I have a spare camera and it lets me add it and works fine.

I have removed the battery from 1 of the cameras and reinstalled it. that didn't help.

I don't know what to do.

I really don't want to reset everything.

[Dannybear]

The cameras can be reset by pulling the battery and any external power for 10sec.

Resync pressing the Base station top button for 2sec then press the camera top sync button for same.

[Bschanz]

I will try that.

It all happened after installing arlo safe.

[Bschanz]

It appears thst all of my cameras batteries wen dead at the same time.  Any idea what draind them?

[Dannybear · Accepted solution]

There has been recent firmware updates for the base station 4/4500.

If the Base station failed to recover post the update, it is possible that the cameras lost connection and so the batteries went flat.

[Bschanz]

Thank you

[tg79]

So this means I need to re-sync all of my cameras?

[Dannybear]

@tg79 

If your camera batteries went flat and you have since checked the Base station has recovered ok you may get away with just charging the batteries. Resync might also be required if the cameras are missing from the device list in the app.

[Bschanz]

I just recharged mine.

[Fitchmom]

All my camera are off line . I've changed the batteries, reset , re connected. I'm not happy with this company. Can anyone get a human to contact you?? Help

[StephenB]

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@Fitchmom wrote:

Can anyone get a human to contact you??

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Do you have a subscription?

[Fitchmom]

No I can't get a person to call me . I spent a alot of $ and the reviews were great but not I tbjnk I might change

[StephenB]

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@Fitchmom wrote:

No I can't get a person to call me

Not sure if this is answering the subscription question or not. But you do need a subscription (either trial or paid) to get phone support.

There was an issue yesterday shown here:

• https://status.arlo.com/

So if you were troubleshooting yesterday, you might try restarting the base and looking again. Try both the app and a PC browser (my.arlo.com).