Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

After downloading new Arlo app, family can't see videos or lights. Help?

Reply
Discussion stats
  • 1 Reply
  • ‎2019-09-24 08:44 PM
  • 538 Views
  • 0 Likes
  • 2 In Conversation
Northernlights2
Follower
Follower
‎2019-09-24 08:44 PM

After downloading the new app my family cannot see the video or lights when they log back into their apps.
Has anyone had this happen? How can it be fixed?.
Thanks

Labels:
0 Likes
Reply
Message 1 of 2
538
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-09-26 07:44 AM

Have you checked their settings in Settings, Grant Access for each of their accounts?

0 Likes
Reply
Message 2 of 2
507
Discussion stats
  • 1 Reply
  • ‎2019-09-24 08:44 PM
  • 539 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.