Adding CVR and no credit for existing Premiere account

[WGilliam]

Hello everyone. I have added the Premiere plan, running 6 cameras and want to add 24 hour recording to one camera. Since I already added Premiere service, I was expecting a $99 fee. However, the website is trying to charge me for the Premiere again, plus the $99 for the 24 hour cloud recording. Any idea why? I did all of this today, so maybe the system needs a day to update - I"m not sure. Thanks.

[jguerdat]

It should note the existing subscription and subtract that charge at the end of the process.  If not, try using a computer web browser to do the same thing.

[WGilliam]

Thanks.  The credit applied after the credit card information is put in.  This seems a little strange, but it does show a credit during checkout, despite not showing it before you put in your credit card informaiton for the larger amount.