ARLO PRO 2 battery doesn’t charge in Arlo charge deck

[Ashakijohnson]

Hi. I bought ARLO PRO 2 set with 5 cameras. I bought it from Costco and it came with the charging deck. One of my batteries REFUSES to charge. It always flashes yellow when in the charge deck is this just a faulty battery? All my other batteries charge without a problem. 

How can I talk to Arlo to get a new battery sent to me? 

Thank you. 

AJ

[Streak2 · Accepted solution]

See here

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

or contact support below or probably the least frustrating would be to return the whole lot to Costco for a replacement.

[Ashakijohnson]

Thank you, this worked.