Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO PRO 2 RECORDING ON WRONG CAMERA

Reply
Discussion stats
  • 2 Replies
  • 1142 Views
  • 0 Likes
  • 2 In Conversation
Doubleneck
Tutor
Tutor
I'm on day two of the Arlo Pro 2 and when my son left for work at 4:00 the front door motion was recorded on a camera that was TURNED OFF. I went out the front door this morning and the same thing happened again. This issue plus the disconnecting/battery drain is experienced by many others has got me already VERY nervous about this. I have a 13 day window with Best Buy to return it and by the lack of response by Netgear to address issues I might not wait that long. I updated the firmware yesterday for the cameras and base station as soon as I got the system up for the first time.
2 REPLIES 2
Doubleneck
Tutor
Tutor
Update! Somehow the destination was changed in the Mode setting for a different camera to start recording. . Apparently, and I don't know why but one camera can be set to make a different camera go into record mode even if that camera is turned off! Weird.
TomMac
Guru Guru
Guru

Yes, you can use other cameras as triggers to record on other cameras...this is a known feature

What is strange is that it would record on a 'turned off" cam.... the only thing I can think of is the mode is overriding the off command... sounds like a bug.

Send a note to Netgear Support.    https://www.arlo.com/en-us/support/contact.aspx

--------------------------------------
Morse is faster than texting!
--------------------------------------
Discussion stats
  • 2 Replies
  • 1143 Views
  • 0 Likes
  • 2 In Conversation