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I have three Arlo Qs and have recently purchased two Arlo Pro 2. I have had no problem at all configuring Activity Zones for the Arlo Q and creating specific Modes that would instruct the cameras to use the Activity Zones created.
However, when it comes to the Arlo Pro 2 cameras, things get complicated. I am using my Arlo Pro 2 Cameras plugged-in to AC Power, so I do have access to creating Activity Zones. I am able to create the zones by logging to the Arlo App (web or IOS0, going to My Devices > Selecting the Arlo Pro 2 Camera under the respective Base > Video Settings > Activity Zones > Create Activity Zones. So far, so good.
However, when I proceed to create the Modes that would tell the cameras which Activity Zones to record, I can't find the option to do so at all! What am I missing? The steps in the Mode creation that seem to be available to me are as follows:
Modde >> Select Base > Add a Mode > Enter Mode Name [Click Next] > Trigger Device [select camera] > Trigger [select when motion is detected ]> Motion Settings [select motion sensitivity] [ click next] > Devices [select camera, again. I wonder why do this twice] > Action [record video] > Record Settings [record until activity stops] > Notifications [push notifications]> Summary > Save/Finish.
At no moment during the Mode setup there seems to be a screen that would allow me to tell the camera which Activity Zones to use to record (as is the case with the Arlo Q, in which I am given such an option).
What am I missing? Any help would be greatly appreciated. I spent over an hour on the phone support hoping it would be a simple how-to question, but to my bafflement they had no clue on how to do it either.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.