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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
On Aug. 15, my 5 ARLO Pro 2 cameras and my wife’s 1 camera stopped working. A 6th camera was added to my account saying my “free trial” was over and that I needed to pay $10 per month for a plan to continue it. All 6 cameras would indicate “offline”. After coming back on and off most of the day, my 5 cameras restored that evening. My wife’s camera did not restore and we can not make it work. Her base station has been disabled. The “chat” ran my through the usual drills and then abruptly conclude my warranty was up and they could sell me a whole new system at a 30% discount. Has anyone else experienced this tactic from ARLO.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.