2 pro 2 and 1 essential spotlight camera are offline and unable to connect

[Doug_MacG]

2 pro2 and 1 essential spotlight cameras are offline and I am 3,000km away. How to I reconnect?

firmware 1.125.17.1_11_de8490d

1.090.35.1_30_5159f0e

[jguerdat]

Any chance you can reboot the base and/or router? You may need to ask someone with access to do this manually.

[BrookeN]

@Doug_MacG I see the Essential online, however I do not see the Pro 2 on the account. Have you tried to reset the Pro 2 and onboard it onto the account?