Arlo|Smart Home Security|Wireless HD Security Cameras

2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

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Guide
Guide

I expected 2.6.3 would allow me to move my cameras up to manage smart notifications but it still returns “user not enrolled in plan”. When wil this be fixed.?

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Master
Master

@Scox16

Do you have a paid subscription? 

 

Brian

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Guide
Guide

I have a subscription.

 

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Master
Master

@Scox16

I am also on a paid subscription and I get a similar problem. When I try to move a camera to the active section I get an amber banner that says I do not have permissions to do so.

 

Brian

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Hero
Hero

@brh wrote:

@Scox16

I am also on a paid subscription and I get a similar problem. When I try to move a camera to the active section I get an amber banner that says I do not have permissions to do so.

 

Brian


Have you tried this using the browser interface?

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Master
Master

@AncientGeek

Yes, I get a spinning wheel that says Please Wait and never stops spinning. I did have permissions to move the camera to the inactive section though. Go figure, LOL

 

Brian

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Guru Guru
Guru

I just tested both W10 Chrome and the Android 2.6.4 app and activating and deactivating cameras for Smart works fine. now.

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Guide
Guide

Still not working with Iphone and Ipad.

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Arlo Moderator
Arlo Moderator

Hey @Scox16,

 

Have you tried it out on the web browser to see if that resolves the problem you're having?

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Guide
Guide

I just tried on my pc and when I attempt to move one of my cameras to the active camera line, the Arlo bird pops up with the message “Please wait...”

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Arlo Moderator
Arlo Moderator

I sent you a PM to gather more information from you so I can try checking this further.

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Master
Master

@Scox16

When your problem is solved, let me know the solution as mine is doing the same thing. I am wondering if somehow some of the accounts got screwed up. 

 

Brian

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Arlo Moderator
Arlo Moderator

Hey @brh,

 

I also sent you a PM to gather more information from you to help you further.

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Guide
Guide

I received a case number last week but but my issue has not been resolved.

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Guide
Guide

How do I cancel my subscription to Smart? It has been weeks since I reported my issue. I even received a case number over a week ago and I still cannot manage my notifications. Like most people, I prefer not not pay for a service that I am not receiving. I feel bad that I recommended the Arlo system to my neighbor, which purchased on my recommendation.

 

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Master
Master

@Scox16

I went into my Settings > Subscription and selected Change Plan. I selected Basic and it notified that they were sorry to lose me. I then went back in and did the same thing, but this time i selected Smart Premier. I paid for the new subscription and a few days later got the refund for the remainder of my old plan. My new subscription end date changed to 12 months after I purchased the new plan.

All my cameras then showed up as active both in the Subscription section and in the Arlo Smart section. All my old settings were there, thankfully.

I have not tested to see if I can move the cameras in the Arlo Smart back and forth - for now I am going to leave well enough alone.

 

Brian

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Guide
Guide

Well, I went ahead and canceled and resubscribed and it works. Only thing, I originally subcribed at a special price of $ 29.99 but had to pay $71.99 to resubscribe. I have been scammed. I’m not sure if I will continue with Arlo. I’m looking at an other security camera system.

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  • 16 Replies
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  • 5 In Conversation