2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"
I expected 2.6.3 would allow me to move my cameras up to manage smart notifications but it still returns “user not enrolled in plan”. When wil this be fixed.?
How do I cancel my subscription to Smart? It has been weeks since I reported my issue. I even received a case number over a week ago and I still cannot manage my notifications. Like most people, I prefer not not pay for a service that I am not receiving. I feel bad that I recommended the Arlo system to my neighbor, which purchased on my recommendation.
I went into my Settings > Subscription and selected Change Plan. I selected Basic and it notified that they were sorry to lose me. I then went back in and did the same thing, but this time i selected Smart Premier. I paid for the new subscription and a few days later got the refund for the remainder of my old plan. My new subscription end date changed to 12 months after I purchased the new plan.
All my cameras then showed up as active both in the Subscription section and in the Arlo Smart section. All my old settings were there, thankfully.
I have not tested to see if I can move the cameras in the Arlo Smart back and forth - for now I am going to leave well enough alone.
Well, I went ahead and canceled and resubscribed and it works. Only thing, I originally subcribed at a special price of $ 29.99 but had to pay $71.99 to resubscribe. I have been scammed. I’m not sure if I will continue with Arlo. I’m looking at an other security camera system.