Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Highlighted
Aspirant

1 out of 4 cameras not syncing - Arlo pro 2

I have successfully synced 3 out of 4 cameras to my base station.
The last one doesn't want to sync.

I have changed around batteries (made sure its fully charged) and tried syncing with it connected to a power socket.
I only tapped the sync buttons on both devices as other threads say not to press and hold.

I dont know what else to do.
Any suggestions?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 1 of 7
Virtuoso

Re: 1 out of 4 cameras not syncing - Arlo pro 2

Were all the cameras located together close by the base unit when they were synced?

You could try off loading the other three cameras you installed in the base unit.
Pull the camera batteries, remove each camera via the camera’s settings page and then reset the mains power on the base unit.
Then try syncing the dud camera on its own.
If no joy then contact support it could be just bad luck.
Message 2 of 7
Aspirant

Re: 1 out of 4 cameras not syncing - Arlo pro 2

Yes they are all together when synced.

Will try your method within the next 24 hours. Will let you know.

Cheers
Message 3 of 7
Virtuoso

Re: 1 out of 4 cameras not syncing - Arlo pro 2

No prob, the super users should be about by then.
Message 4 of 7
Virtuoso

Re: 1 out of 4 cameras not syncing - Arlo pro 2

In a few hours I meant to say.
Message 5 of 7
Aspirant

Re: 1 out of 4 cameras not syncing - Arlo pro 2

Hey, sorry I've been busy for the past few weeks.

I did what you said and still no luck. Any one else got any other ideas
Message 6 of 7
Arlo Moderator

Re: 1 out of 4 cameras not syncing - Arlo pro 2

Hi @ZamorakKing,

 

If you have other three cameras all together while you're syncing your camera to the Base Station, try to move the other cameras away from the Base Station to avoid any interference and have the other camera that you're trying to sync a bit closer.

Message 7 of 7