Receiving images to Mobile App

[sk18]

Why does it take so long to receive camera images on the app. My wifi is strong and the cameras are in range. It often takes 3-4 minutes for images to load to my mobile device after an alert.

[JamesC]

There can be a couple different reasons for a delay in receiving push notifications for an event.

First, there is a natural delay when Arlo Smart is enabled. This happens because when the camera wakes up and starts recording, it sends information to the cloud, the cloud then analyzes that information to determine what caused the motion (Person, animal, vehicle, other). After the analysis, the push notification is sent, with the appropriate label.

The second thing to consider is the length of the recording. The longer your recording duration, the longer it takes to analyze and arrive in your library.