Camera

[Concho66]

I have one camera that keeps malfunctioning it’ll turn on and off I’ve reset it every time I email support they wait about a week before they answer just as they’re closing it out and then they keep saying that I have to re-ask the question and I was I wanna do is get the camera working again I have pulled the battery I’ve added and subtracted the camera off numerous times I just don’t know what I’m missing

[JamesC]

There are a variety of conditions that can result in a camera offline error. These are some of the possibilities:

• Depleted battery – Attach a charger
• Poor signal strength – Bring the camera close to the Base Station/SmartHub router and test
• Base Station or SmartHub is not receiving power or an internet connection – Check LED behavior to confirm connectivity: https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean
• Arlo mobile app or web client issue – Log out of your Arlo account and log back in
• For more information, see here: https://kb.arlo.com/1133448/My-Arlo-wire-free-camera-is-offline-how-can-I-troubleshoot-it