"Secondary Security PINs and Duress PIN are disabled"

[BinaryDichotomy]

I'm having the exact issue in the following forum post, and I"m not sure how long this has been a problem. My alarm was triggered b/c suddenly, secondary and guest PINs aren't working, despite me having purchased a year-long Plus plan. I'm absolutely livid about this, that a feature would just stop working for a security system??? You guys are opening yourselves up to some serious liability. You need to get this fixed ASAP. What else might not be working that I haven't discovered yet?

I also expect to be compensated since I'm paying for features that aren't working. I have the unlimited Plus plan, which includes extra PINs as I was allowed to set them up when I purchased all the equipment.

https://community.arlo.com/t5/Arlo-Home-Security-System/Secondary-PIN-s-not-working/td-p/2441667

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.