Sensor False Alarm Every 5 minutes

[jrazal]

Even when the sensor is in a box, not moving and immediately next to the keypad, we get false alarms exactly every 5 minutes when the device has notifications enabled (Arm Home or even Standby if notifications enabled).

This is with a fresh battery and is after removing and resetting the device, factory reset etc.

The concerning part is that this started happening at some point around 2 months after installation - it was fine for a while with only a few false positives, then started this behavior.

I want to trust these things but this is making it difficult. This is an RMA replacement device for another device that had false positives so replying “please reach out to Arlo for an RMA” isn’t helpful here.

[ShayneS]

Hi @jrazal 

I have escalated your case & someone from support will be reaching out to you as soon as possible.