Reset Password Fail

[jeremyip]

Dear All,

I requested to reset my password, when i received the reset password link and change my password then press enter, the page will goto notifications.arlo.com page and show Bad gateway error 502.

[BrookeN]

If doing this from a mobile device have you made sure all open pages are cleared before resetting it again? 

If from a web browser have you tried from a different browser or tried deleting the cache and cookies? 

[jeremyip]

try these two method, but still can't reset my old account, i don't know why.

i reset the new account is working but old account can't..........why???

[BrookeN]

Can you please dm me the email address associated with the Arlo account that you are unable to reset the password for? You send a dm by clicking on the envelope icon on the top right of the forum page.