Professional Monitoring - no call received.

[RoJi]

I purchased the security keypad hub and have a trial membership for monitoring. I have set up the emergency contacts and other information required. To test the monitoring response I manually activated the panic button. I let the panic siren run for the total 3 minutes set in the application. I received no call or text from the monitoring service. How do I verify that monitoring taking place?

[RoJi · Accepted solution]

This issue has been resolved. I sent a message to the support team and they provided the steps below. After doing the first item (cycling power on router and hub) this issue was resolved.

to isolate the issue, we request you to follow the below troubleshooting steps:

1. We request you power cycle the router and keypad sensor hub and check again whether you received the call or not.
2. Kindly perform the factory reset on the keypad sensor hub. If the issue still persists, Kindly share the below information.
3. Kindly confirm the internet upload and download speed.
4. Kindly confirm how many Arlo and non-Arlo device is connected to the internet.