Professional Monitoring Phone Number

[Ronstep]

Please tell me the support agent I spoke to gave me incorrect information. Is it true that Arlo does not have a dedicated phone number that calls it's customers in the event of an alarm going off at my house?

If that is true, how am I supposed to know that in the rare event my alarm is triggered, that some random number calling me is Arlo and not numerous spam calls I get in a day.

Furthermore I place my phone on silent in the middle of the night but have permissions set up in my phone that allows certain numbers to always ring (for example the Ring Alarm Monitoring center that I previously had a subscription to). What happens if I am away from my house and my alarm goes off in the middle of the night?

If this is true this is a shocking oversight that all of Arlo's competitors have seemed to figure out. With this methodology of random numbers calling customers, Arlo is going to quickly be the industry leader in false alarm dispatches to police departments. This will tax police resources and eventually lead to police departments not responding to Arlo alarm calls.

I am in the security industry and deal with this type of stuff everyday.

[BrookeN]

You should get a text message before the call, you could save that number as the number for the professional monitoring. 

[Bable]

Yes, one could add the texting notifier to thier contacts to alert to triggered alarms, but one may or may not hear or feel that single beep/feel that single vibration that are set by default. Honestly, compared to oneanother, I'm sure you'd agree that a person is muck more likely to notice and answer a phone call before noticing and acknowledging a text message from the alert center warning them of a future follow up triggered alarm phone call that's not recognized by caller ID if I understood that correctly. Many users utilize (or set by default) thier phone carriers  feature called something to the effect of "spam call blocker" or "Active Armor" etc...  So the potential for danger and risk are elevated to an extent that would be uncomfortable to myself and most potential users of taken that chance if they were made aware of this before purchasing. The whole purpose of the services are to make the end user aware of potential  threats or risk of danger the quickest and most effective/efficient way possible  to minize potential harm. I don't see that fully here. Especially compared to other brands, even low end models. I can admit when