My mobthly went from $7.99 a month to $21

[Cate79]

Massive monthly rate hike. My monthly subscription went from $7.99 a month to $13 to $21 without approval. I’d like a refund for the difference for the past three months at minimum. I’m on auto pay so it just happened without notification. 

[ShayneS]

On January 3rd 2025 Arlo has updated subscription plans and pricing to enhance the Arlo Secure experience, doubling cloud video storage, and making new AI-powered capabilities available to all subscribers in the US. We have simplified into two plans to allow you to easily identify which features are right for your security needs.

For more information on the new Arlo Secure plans, available now, see https://www.arlo.com/en-us/arlosecure.html

[Edinburgh_lad1]

Most companies, including this one, simply auto renew your subscriptions, and it's actually your responsibility to keep an eye on your finances. However, I'd hope a company would send its customer a price increase reminder of some kind to say that from XX date, you'll be paying xx amount of money.

[ShayneS]

On January 3rd 2025 Arlo has updated subscription plans and pricing to enhance the Arlo Secure experience, doubling cloud video storage, and making new AI-powered capabilities available to all subscribers in the US. We have simplified into two plans to allow you to easily identify which features are right for your security needs.

For more information on the new Arlo Secure plans, available now, see https://www.arlo.com/en-us/arlosecure.html