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Issues with getting insurance certificate with Total Security Package?

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Tanatree
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‎2024-05-20 08:36 AM

Is anyone having issues with getting an insurance certificate when purchasing a "Total Security Package"?

 

It states on the website it qualifies, but support keeps trying to upsell me to the highest Total Secure package before they will issue the certificate.  I have been using Arlo products since the first Ultra cameras and this seems like a break in in their customer service and a shift to shady upselling tactics.

 

Has anyone else had this issue or resolved it?  I have a ticket open with support, but they are just looping back to buying the higher priced package.

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BrookeN
Arlo Moderator
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‎2024-05-20 01:24 PM

This link should help letting you download it.

 

https://kb.arlo.com/000063053/How-do-I-obtain-a-Monitoring-Certificate-for-my-Arlo-Home-Security-Sys...

 

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