Arlo account

[SavannahD11]

• My deceased husband has a head of household Arlo account. I also have an account from his invite.  I do not know his login info or email password. Have a Arlo doorbell that is only showing live feed. No stored videos. How to change account to head of account with my name?

[StephenB]

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@SavannahD11 wrote:

• My deceased husband has a head of household Arlo account. I also have an account from his invite.  I do not know his login info or email password. Have a Arlo doorbell that is only showing live feed. No stored videos. How to change account to head of account with my name?

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You'll need support to help you with this.  I'm tagging the Arlo mods ( @JamesC , @ShayneS , @BrookeN ) in hopes they will follow up.

[BrookeN]

First and foremost I want to extend my condolences for the loss of your husband. I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.