Betreff: Introducing the all-new Arlo Home Security System - Smart Security Simplified.

[JamesC]

The Arlo Home Security System makes protecting your entire home easier. The very first compact All-in-One Sensor with 8 different detection functions helps protect doors, windows, rooms, and more. And with Professional Monitoring, 24/7 Live Security Experts monitor your home, so you don’t have to. Protecting your everything has never been easier.

Keypad Hub with Built-in Sensors

• Controls your security system and has integrated sensors for motion, smoke and CO alarm listening

Smarter Security with All-in-One Convenience from Each Sensor. 8 detection functions in one compact design:

• Motion Detection
• Open/Close
• Water Leak
• Tilt
• Light
• Temperature
• Smoke Alarm Listening
• CO Alarm Listening

Superior Connectivity with SecureLink

• Get more range than Wi-Fi, a more secure connection, and longer battery life for devices paired with the Arlo Home Security System.

Looking for more information on the Arlo Home Security System?

• https://www.arlo.com/en-us/security-system/arlo-security-system.html
• Arlo Home Security System FAQ
• How do I install and physically place the Arlo All-in-One Sensor? 
• All-in-One Sensor Product Tour 
• How do I setup and install my Arlo Keypad Sensor Hub? 
• What do the LED behaviors on my Arlo All-in-One Sensor mean? 

Post a reply or visit Arlo Support if you have any additional questions or need more information about the Arlo Home Security System.

Thank you for being part of the Arlo Community!

[JamesC]

Germanica,

While the cameras will still work, support and some functionality may be reduced or eliminated after they reach the end of life date. You can read the details on this here: https://downloads.arlo.com/images/PDFs/EOL_Policy/arlo-end-of-life-policy-021023.pdf?cid=a&cid=a

JamesC

[knowcretz]

Thank you for your help. I received the Security System today 12/18.

[irapaport]

I have tried to contact sales support using the chat, but there is no option for sales questions about the security system. Is there someone to contact regarding questions about ordering?  For example, you cannot create a bundle with the 5 sensor system only the 2 sensor system, which does not give you the option of adding more sensors. Does the system allow more than 5 sensors to be added?  Can you have more than one keypad / hub?    

[JamesC]

irapaport,

You can add more than 5 sensors but you are limited to 1 keypad hub per location. An accessory keypad will be made available in the future for users who need more than one keypad.

For more information on the Arlo Home Security System, take a look here: https://kb.arlo.com/000062858/Arlo-Home-Security-System-FAQ?cid=a

JamesC

[msmith14]

Why did my subscription price increase?

[msmith14]

James- why did my subscription price in crease from 15 to 18$ My monthly rate just increased 35% without my authorization.

The Arlo chat is not live as advertised. The Arlo chat is not live as advertised.

[JamesC]

mssmith14,

On February 3rd new pricing plans were released for Arlo Secure subscription. You can read about them here: https://kb.arlo.com/000063015/Arlo-Secure-Plan-Pricing-Update-February-2-2023

To contact Arlo Support, you can open a support ticket directly from your Arlo Secure mobile app by navigating to Settings > Support.

JamesC

[Usella]

When are these products available in Switzerland?

[JamesC]

Usella,

Keep an eye on the Arlo EU website here for updates on new releases and availability: https://www.arlo.com/en_eu/home

JamesC

[RuiWangGraves]

Hi James

"Adjustable short Mount" Item No. VMA1001-11100S is currently out of stock. When will it be available again?

Rui

[JamesC]

RuiWangGraves,

For updates on when this item will come back in stock, click the "Notify Me" button here: https://www.arlo.com/en-us/accessories/VMA1001-11100S.html

Alternatively, there are other mounts available that may fit your needs. See here:

https://www.arlo.com/en-us/accessories/VMA1000-10000S.html

JamesC

[Joverton]

An word on the all in one sensor battery life?

[jguerdat]

Just my personal experience - my water sensor and door sensor are still both at 100% after months of usage.

[Joverton]

Thanks for response. I gave SimpliSafe a try and thought the hardware was terrible and the software was half baked. Are you having a positive experience with the system?  Any major issues you have to work through?

Thanks in advance.

[jguerdat]

The security system has worked fine for our usage which is pretty limited since we're home most of the time. I do like the door opening notification from the hub. The water sensor hasn't had an opportunity to do anything, which is a Good Thing, since it's next to the washing machine.

YMMV.

[Joverton]

Also, does the security certificate list fire and burglary?

[Joverton]

We have a large footprint and I’m concerned about the coverage. Was hoping it used wifi…

[jguerdat]

---

@Joverton wrote:

Also, does the security certificate list fire and burglary?

---

No idea - for whatever reason, my account doesn't give me the option to view/download the certificate even though I'm in the US (maybe NYS causes an issue?). @JamesC , @ShayneS ?

https://kb.arlo.com/000063053/How-do-I-obtain-a-Monitoring-Certificate-for-my-Arlo-Home-Security-Sys...

The hub uses WiFi but not the sensors. As for the distance, centrally locating the hub in a large area would be useful. I don't recall the max distance but that varies according to each installation so testing would be needed.

[Devine]

Hi,

Would love to get an update on exactly when this great product will be available in Europe ... and more specifically in France ...

Thanks in advance for your kind assistance

[JamesC]

Devine,

I do not have any information at this time about availability in EU. Keep an eye on https://www.arlo.com/en_eu/home for updates and announcements.

JamesC

[doressa4]

As i know to determine whether your brand-new Pro 4 XL cameras can connect with SecureLink or any other specific system, I recommend checking the camera's documentation, contacting the manufacturer's support team, or visiting their official website. They should be able to provide you with the most accurate and up-to-date information regarding camera compatibility and integration with SecureLink or other similar services.  

[snapchat5561a]

I go back to look at my order (was grayed out until Dec 6th) and it says pending. Now there is a Tracking number for Fed ex and Fed ex shows a shipping label created on Dec 6th. According to Fed ex they never received the product from Arlo, just the creation of a shipping label. I have already paid for the system. I have received no communication from Arlo. Really don't know who to contact at Arlo. Do you know if the pre-orders are still on back order or did my order get lost in the shuffle. Any guidance would be appreciated. Thanks

[JamesC]

snapchat5561a,

If you placed the order at arlo.com, I encourage you to reach out to the online store support chat to gather more information on your order. You can find contact information for the online store here: https://www.arlo.com/en-us/contact-us.html

JamesC

[twintriode]

Does Arlo moderate the community discussions?

[JamesC]

twintriode,

Yes, the Arlo community is moderated but we're unable to view/moderate your private messages. Thank you for reporting this user.

JamesC