Disconnect and Reconnect Issues

[dansham]

Please see the attached pictures. Almost all the time when I change the status of my security the WiFi and power state that they're disconnected, then immediately it states that its reconnected.

  

[ShayneS]

Hi @dansham 

Are you adjusting settings on your home wifi network? Can you provide more detail regarding your inquiry?

When the security hub goes offline you will receive a notification for the offline and back online status. If you have the battery backup, you will receive additional notifications for the alerts as seen in your screenshots. 

Thanks 

[dansham]

Hi Shayne,

No, I'm not adjusting the settings on my WiFi.

Basically, whenever I put the unit on Standby mode, or Alarm Home mode, via the keypad, I would get all those notifications.

It does not happen all the time, but randomly.

I do receive the notifications that it goes offline and online, but if you look at the pictures its instantaneous. I know the power and WiFi are good, so I'm assuming those are glitches.

[ShayneS]

Hi @dansham 

I have escalated this for you and Support will be reaching out to you as soon as possible.