Charged for secure plan, but its not working

[Kriber]

I changed my plan from monthly to yearly on may 18th, my bank account got charged and I got the invoice from Arlo, but all my recordings are now gone and it says I have no Secure Plan when I login to my page.

I got an e-mail 12 hours later saying Account Cancelled - couldnt process payment - which is weird since I've been charged.

I tried contacting live agent via chatbot, but it only allows me to "talk" to a bot which was not helpful at all.

[BrookeN]

I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.