Arlo Smart Hub

[Redchef]

I have been a contented user of my Arlo system, consisting of 4 cameras, the video doorbell and chime, and an Arlo Hub for three years I have considered the equipment to be an excellent and invaluable security system that I could access from my mobile phone at home and away.

However, since the recent update to the app I have become increasingly frustrated as the functionality has reduced to the point that it is no longer usable.

At first the issue I had was with the navigation as it was no longer easy to use intuitively either to find recordings or change system settings. Over the last few weeks I have noticed more and more problems materializing such as not being able to swipe through recordings, recordings on the Arlo Hub taking longer to be listed in the app and the Doorbell no longer recording video to the hub even though the doorbell has been rung several times and the live camera is working.

I have also noticed that there is less information being shown in the recording lists such as the date of the recordings, so it is not possible to see which recordings are available without playing them or navigating a menu structure to switch dates

Finally, I have today discovered that there are no recordings shown for the last two days even though I know the cameras are working and have been triggering with activity.

I am now considering replacing my Arlo system with an alternative, better choice of technology, however, I would firstly like to know if there is any intention to improve on or correct the issues above before I make my decision.

I have tried using your support bot (could not find any other way of contacting your support) which was a waste of time as it didnt seem to understand anything I types including selecting options that it offered me

[ShayneS]

Hi @Redchef 

Do you have a paid subscription for these devices, I'm not currently seeing one attached to your account, unless it's under a different email than the one associated with this account, this would cause you to be missing all recordings unless using the local storage feature. 

[Redchef]

I use the local storage feature. I have also checked and reformatted the USB media, even though it wasnt full.

[Redchef]

No constructive response so I am now seriously disappointed in the poor support from ARLO. I am seriously considering bundling all of the kit together and seeing what I can get back for it on ebay before looking at alternative tech

[StephenB · Accepted solution]

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@Redchef wrote:

I use the local storage feature. I have also checked and reformatted the USB media, even though it wasnt full.

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Try looking at the storage on a PC, as that will give you some indication on whether you have a playback issue or a recording issue.

Often uninstalling and reinstalling the app will resolve playback issues.  

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[Redchef]

Ok, I need to apologise for the rant. I think the directory on the USB stick had somehow become corrupted and all seems now to be working fingers crossed. However, I am still unhappy with the app upgrade as it is no longer as feature rich as it was. Please pass this feedback on to your developers