Arlo|Smart Home Security|Wireless HD Security Cameras

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Simk1n
Guide
Guide

All of a sudden, i noticed that the Automations page on my Samsung S25 is empty.

 

I cannot add new automations either, i just get empty pages.

 

I have tried deleting buffer and app data. Uninstall and install the app.

 

Tried several older versions but it is the same.

 

I dont know exactly when this happened, but it is there on both my iPhone, my wifes iPhone and if i log on my browser on PC.

 

Samsung Galaxy S25

Screenshot_20250628_111528_Arlo Secure.jpg

 

7 REPLIES 7
jguerdat
Guru Guru
Guru

I'm not 100% sure this could be the problem but check to see if you have a subscription. I don't believe you need one for these features but...

StephenB
Guru Guru
Guru

@Simk1n wrote:

All of a sudden, i noticed that the Automations page on my Samsung S25 is empty.

 

I dont know exactly when this happened, but it is there on both my iPhone, my wifes iPhone and if i log on my browser on PC.

 


Are you using the same credentials on the iPhone when you log in on the S25?

Simk1n
Guide
Guide

I have the same subscription plan when i bought the VMB4000 and PRO 2 in 2018 or so. Arlo Premier or what it's called. 

I have not done anything and this just happened out of the blue.

I'm using the same login on both my iPhone and Samsung

Simk1n
Guide
Guide

I'm using the same login on both my iPhone and Samsung.

 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Simk1n 

Are you still experiencing this symptom? 

Simk1n
Guide
Guide

I forgot to reply back.

No i fixed it. Had to go into my iPhone and set up the automation rules again, as they had been removed somehow, probably after an update.

 

IMG_6512.PNG

 

 

ShayneS
Arlo Moderator
Arlo Moderator

@Simk1n 

 

Got it, thank you for the update.