When turning off notifications under geofencing mode, turns on automatically and is not working?

[SorenDK]

Android: When turning off notifications under geofencing mode it turns on automatically after a while and is not working? Keep getting away/home notifications.
Any suggestions? Thanks

[JessicaP]

Hey SorenDK,

Just to make sure, are you saying that you turned off the Geofencing push notifications for your device through the Arlo app but you're still receiving them?

[SorenDK]

Hey Jessica, yes that is correct. Turned off push notifications and saved in geofencing mode. When entering the zone it will automatically switch on again.

[SorenDK]

Also when closing the arlo app or logging out and opening it again the push notification is switched on..

[JessicaP]

Have you tried reinstalling the Arlo app and restarting your Android device to see if that helps?

[SorenDK]

Jep, also tried earlier versions of the arlo app to no avail. Was hoping someone else have had this problem and could give me a clue. It's the only thing that doesn't seem to be saved. Hmm.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.