Blue led flashing all the time

[moprabbit]

Wanted to change the battery in one of my 5 Arlo Go cameras. But when I put the new battery in, the blue led light kept flashing. So I decided to do a factory reset. Deleted my device and went to factory reset but the sync button wouldn't click. So now the camera just has a flashing blue led light and I can't do anything with it. Help gratefully received.

[jguerdat]

Have you tried using a fingernail or something else to push the button to ensure it got pushed fully? Did you hear a click? Did you pop the battery out and reinsert it?

https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

[moprabbit]

Thank you for your Reply, Jguerdat. I took the battery out and replaced. I wanted to do a factory reset on it but the sync button won't work. Blue light continued to flash and whatever I do, I can't get the sync button to click. I'm at a complete loss. It just continues to flash blue. Any more ideas or where I could get it mended? Thank you

[TomMac]

have you tried to pull and re-seat the sim ?

[moprabbit]

Hi TomMac, Thanks for your reply. Yes, I've had the sim out. I've also tried another sim from another of my cameras. Still no joy.

[jguerdat]

Use the Contact Support link at the bottom here for a possible hardware problem.

[moprabbit]

Thank you, Jguerdat, I'll try that.