No Contact from the Legal Department despite calls and emails

[AXD2024]

I've been trying to contact the Arlo legal department for over a month regarding a serious pending legal matter where a litigation hold has already been placed on the videos. Does anyone have a phone number for the legal department? I have emailed legal@arlo.com many times and not even received a confirmation email back. Any ideas? Approaching a deadline and a man's fate is quite literally relying on this evidence. 

[StephenB]

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@AXD2024 wrote:

I've been trying to contact the Arlo legal department for over a month regarding a serious pending legal matter where a litigation hold has already been placed on the videos. Does anyone have a phone number for the legal department? I have emailed legal@arlo.com many times and not even received a confirmation email back. Any ideas? Approaching a deadline and a man's fate is quite literally relying on this evidence. 

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Did you manually download the videos?  If they are already removed from the Arlo Cloud (no longer in the library), then it is too late.

I'm tagging the mods, in hopes they can assist:  @JamesC , @BrookeN , @ShayneS 

[BrookeN]

@AXD2024 I tried to send you a direct message on here, however is states you do not have that feature enabled. When you enable it, please send me a DM with more information pertaining to what you are needing from our legal team. Thank you.

[AXD2024]

Hello and thank you for your response! I would like to message you the details but I cannot see where to enable DM's or to DM your directly. Please let me know how to do so and I will ASAP. Thank you!

[BrookeN]

I have reached out to support to have them reach out to you. They will be getting ahold of you as soon as possible.

[AXD2024]

Thank you, I also figured out how to send a private message to you. 

[GreycastleSrvc]

We are reaching out regarding a pending legal matter between Greycastle Services, LLC and Arlo. We have attempted to contact Arlo Legal with no avail and are searching here before moving to the courts. Please advise why arlo has not provided an update since closing our support case without our consent and transferring our case to the legal team with absolutely no contact since. This case has been over two years. Please advise within 5 buisness days. 

[GreycastleSrvc]

Is Arlo aware of this message?

This message needs a response. 
Please advise.

[BrookeN]

I have escalated this case, someone from support will be reaching out to you as soon as possible. 

[GreycastleSrvc]

Yesterday I posted about how ARLO had not responded after years of work on my part and my bill sent to support team. When I posted about this yesterday, my post was flagged as spam and someone deleted my post. I would think that ARLO customers would be disgusted with this type of behavior and I would suggest that ARLO contact me as soon as possible to prevent further issue being raised by actions that prove that ARLO does not support the customer.

DO NOT DELETE THIS POST WITHOUT CONTACTING ME. DO NOT FLAG AS SPAM.

ARLO POST MARKED AS SPAM