Help with SIM card

[huizhu]

Arlo Go, what type of mobile data card does it use? I bought a new data card (sparknz) for my Arlo Go, but Arlo Go cannot connect to the Internet. However, if I use the mobile data card on my phone, Arlo Go can connect to the Internet. This data card can be used when installed on the phone (activated). I want to know why?

[ShayneS]

Hi @huizhu 

I have escalated your case & someone from support will be reaching out to you as soon as possible.