Essential outdoor 2nd gen and older app not working

[one3xi]

I have two older verizon Arlo GO cameras that have been working perfect for years firmware 1.096.3.2_1.8.65.0_4 Hardware H6 Model VMC2030 

. I purchased a new Essential XL outdoor camera 2nd Gen and am trying to add to my Arlo app...It says it needs to update to the latest app, however the update stops because the firmware for the other cameras wont work with the new app. Help please

[JamesC]

one3xi,

At this time Arlo Go cameras are not compatible with the new Arlo mobile app user interface that is required for installing the 2nd Generation Arlo Essential cameras. The development team is working toward a solution for this issue.

To use your 2nd generation devices, you can create a new Arlo account and that will allow you to onboard the new cameras.

JamesC

[UriF]

Do you have an update on when the new app will allow us to utitlse our Arlo Go? I have two cameras that I can no longer arm as a result of this.

Thanks

[JamesC]

UriF,

Not at this time. Stay tuned for an announcement here on the community once we have more information available.

JamesC

[Cjmc]

I don’t understand how using a 2nd account is going to allow me to use my H6 cameras after upgrading the Arlo application so that I can add the Arlo Essential 2nd generation cameras I just bought. Please explain more.  

[StephenB]

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@Cjmc wrote:

I don’t understand how using a 2nd account is going to allow me to use my H6 cameras after upgrading the Arlo application so that I can add the Arlo Essential 2nd generation cameras I just bought. Please explain more.  

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You don't need a second account, you can just add the 2nd gen camera to your existing account.

That said,

1. The account will be migrated to the new Feed (4.0) user experience.  That only has three modes, and users are reporting issues getting geofencing+scheduling to work correctly
2. If you are running cameras with free 7-day storage, that feature is limited to 5 unsubscribed cameras per account.  One workaround if you are in that situation is to create a second account for some of the cameras, and then share access using the "friend" account feature.