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Re: Database service is currently down...

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Marvhouchin
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BretD
Arlo Employee Retired

This is resolved. Please visit this thread for any updates and additional information.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

 

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jguerdat
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Should be working now - it's fixed for me, anyways.

MrRocknRoll
Guide
Guide

Looks like things are finally back to normal again

BretD
Arlo Employee Retired

This is resolved. Please visit this thread for any updates and additional information.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

 

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Please click KUDOS or REPLY If you found this helpful.

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RebelPeacock
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This not resolved. While my Arlo Pro2's are back up, I still have to Arlo Go's that are offline in the app but still sending push notifications. Please advise.

 

Thanks

jguerdat
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That's a totally different issue. The one originally posted is over.

 

For your issue, what happens if you log out and back in as well as use a computer browser?

RebelPeacock
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With respect, are you indicating that two Arlo Go's that have been reliable for 6 months in their current positions both just happened to go offline at the same time of the worlwide outage? This is unrelated?

 

Just because they did not come back when the wifi based systems did, does not mean that the cellular issue is totally different.

I appreciate your help very much and don't want to come off rudely, but I think that is a bold conslusion to draw so confidently.

 

Logging in/out, app or computer web browser was no help. I had to to repower one by pulling the battery in order for it come back online completely. Sounds easy, but many Arlo Go's (including mine) are not in convienient places for them to be manually repowered. 

 

I haven't gotten to the second Go to repower it, but hopefull that will do the trick as well. 

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