Arlo go

[Russ3701]

I bought a used Arlo go camera online and I would like to know if there's a way to tell if it's registered to someone else's account before I go and buy a data plan for it

[ShayneS]

Have you tries onboarding the camera to your Arlo account/app? 

[Airworks]

Im having the same problem i bought this second hand it goes through all the setup fine and connects to the mobile network but wont syn to app and doesnt show up.  Support says the previous owner needs to unpair from their provider but they said they did and not sure what to do?  Isnt their a way for me to factory reset or for Arlo to helo and unpair it from their end and if not what can i do?

[ShayneS]

@Airworks

it sounds like the camera was not removed from the previous owner's Arlo app. They can verify by navigating to Settings > My Devices, Select the Go camera > Remove Device