Arlo go will not activate with smart cloud subscription which makes the camera useless.

[dmyatt]

My Arlo Go will not activate on the arlo smart cloud which makes the camera useless.  Tech support asked me to cancel my plan and re purchase.  I did this and still not working.  I've researched this issue and found that it has been this way since November of 2018.  Why no resolution?  Very Bad customer service and Arlo refuses to give refund!  I basically wasted $350 not to mention the $20/month through Verizon for the plan.  I would return to Verizon but purchased 3 months prior and just now getting around to installing and using it.   Very disappointed and considering contacting BBB and consumer services

[dmyatt]

My Arlo Go will not activate on the arlo smart cloud which makes the camera useless.  Tech support asked me to cancel my plan and re purchase.  I did this and still not working.  I've researched this issue and found that it has been this way since November of 2018.  Why no resolution?  Very Bad customer service and Arlo refuses to give refund!  I basically wasted $350 not to mention the $20/month through Verizon for the plan.  I would return to Verizon but purchased 3 months prior and just now getting around to installing and using it.   Very disappointed and considering contacting BBB and consumer services

[JessicaP]

Hi @dmyatt,

We're sorry to hear the experience that you had with your Arlo Go. Could you check on your subscription page on your Arlo app on your phone or on the web client on your computer to see if you are subscribed to Arlo Smart?

[dmyatt]

I've purchased 3 or 4 times in an attempt to get it to work.  I had cancelled it because it is doing my absolutely no good.  I've re purchased hoping that you can fix it.  I'll be cancelling again in 48 hours if it's not working.  I've already wasted enough money (250 for the device and $20/mo for service of which I'm getting absolutely nothing).

[JessicaP]

Have you tried checking on both the Arlo app on your phone device and the web client on your computer to see if you're able to activate the Arlo Smart for your Arlo Go camera?

[GerardS]

Has there been a resolution to this? I'm in the same situation.

[JessicaP]

Hey GerardS,

Have you tried the following post above with checking on the Arlo app on your phone device and the web client on your computer?

[GerardS]

Hi Jessica, yes I've tried all the different ways people have suggested .

[JessicaP]

Let me reach out to you via private message to gather information from you.

[zephyrmoon]

Any update on this issue, having the same for me. Created a new account today and bought a subscripyion for a year for my Arlo Go. Not able to get it to work either via web or via app on iOS.

//Fredrik

[GerardS]

Unfortunately nothing. They kindly started a ticket for me , said they would call, i followed up a couple of times and decided to just cancel my subscription due to no response. If they can't deliver the intelligence to Arlo Go, I plan on moving to the reolink go camera. Im slowly transitioning because of the lack of support.

[zephyrmoon]

OK, fingers crossed.

Plan to order the reolink tomorrow if they dont fix this asap. 

Was using over one hour to get my account changed from UK to Norway today....seems like they dont have their system in order.

//Fredrik