Arlo go not working with the battery anymore

[GIKen]

My camera quit working with just the battery. It has to be plugged in and then the battery icon is just the plug symbol. I've tried EVERYTHING. Any suggestions?

[JamesC]

GIKen,

From your description it sounds like the battery is either defective or the terminal could be dirty or not making good connection. Make sure the battery terminals are clean and test again to see if you still experience the same behavior.

JamesC

[GIKen]

Thanks for your reply. I have removed the battery from the camera and cleaned the contacts inside the camera with a pencil eraser and then reinstalled a different battery which was fully charged in another camera. It still will not recognize the battery. I have to plug it into the charger for the camera to work and then the charging icon remains like the picture of an electric plug-in, not the battery with the lightning bolt.

[StephenB]

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@GIKen wrote:
I have removed the battery from the camera and cleaned the contacts inside the camera with a pencil eraser and then reinstalled a different battery which was fully charged in another camera. It still will not recognize the battery. I have to plug it into the charger for the camera to work and then the charging icon remains like the picture of an electric plug-in, not the battery with the lightning bolt.

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Sounds like it could be a camera failure then.

[GIKen · Accepted solution]

I just got the camera to recognize the battery. I have 4 Arlo Gos. 2 of them were purchased through Verizon, when these things first came out. The other 2 we're an eBay purchase. The ones from eBay have generic batteries. The ones I bought from Verizon have brand name Netgear batteries. So, out of curiosity and nothing else to try, I took an original Netgear battery out of one of the other cameras and stuck it in my problem camera, and voila! I got the battery charging icon. Crazy shtuff....