Arlo go camera not responding (SIM card issue?)

[mikaelsundell]

Hi everyone,
For some reason, my Arlo Go camera is no longer responding. There’s a single button on the front of the camera, but nothing happens when I press it. Is a SIM card required for the camera to power on? Could that be the issue?

Thanks,

Mikael

[ShayneS]

Hi @mikaelsundell 

What happens when you charge the device does the led illuminate when inserting the battery or plugging in the device to AC power? 

[mikaelsundell]

thanks for your reply. Nothing happens, no leds, Ive tried a new battery,, same thing.

[ShayneS]

Hi @mikaelsundell 

Is it possible to try a factory reset per these instructions here? If none of the steps provided have helped, there's a chance the device may be experiencing hardware failure. 

[mikaelsundell]

Thanks for that - still can't make it work, I've heard that click before. Will get a new power cable before I give up.