Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo app not connecting camera but web portal does?

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  • ‎2019-03-01 08:47 AM
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japratscher
Guide
Guide
‎2019-03-01 08:47 AM

is anyone else having issues with there app not connecting to there camera, i have to go on the web portal  to connect to my camera, any ideas how to fix this

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jguerdat
Guru Guru
Guru
‎2019-03-01 11:06 AM

Have you tried both cell service and WiFi? Rebooted your phone? Logged out of the app and back in? Reinstalled the app?

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japratscher
Guide
Guide
‎2019-03-01 12:20 PM

trust me I have tried everthing, read the reviews for this app, they all are saying thing, this app has major problems after all the updates

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JessicaP
Arlo Employee Retired
‎2019-03-04 09:52 AM

Hi @japratscher,

 

What phone device are you using? What other troubleshooting steps have you tried?

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