Arlo app not connecting camera but web portal does?

[japratscher]

is anyone else having issues with there app not connecting to there camera, i have to go on the web portal  to connect to my camera, any ideas how to fix this

[jguerdat]

Have you tried both cell service and WiFi? Rebooted your phone? Logged out of the app and back in? Reinstalled the app?

[japratscher]

trust me I have tried everthing, read the reviews for this app, they all are saying thing, this app has major problems after all the updates

[JessicaP]

Hi @japratscher,

What phone device are you using? What other troubleshooting steps have you tried?