Arlo Go Hangs with "Getting Status" message

[DevonTT]

I have a number of Arlo Go cameras shared with me. All of them work fine except one, which is hanging on "Getting Status." I can view recordings, but can't get a live view. The owner of the camera, who granted access to me, is not having this issue. This is happening to me on Chrome and Edge, as well as the Android app. I have logged out and in again many times, and even asked the owner to delete me as a friend and add me back in again--to no avail. Please advise.

[ShayneS]

Hi @DevonTT

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support