Arlo Go will not scan QR code

[qrscan]

Arlo Go will not scan QR code - either from screen of phone, PC, tablet or printed on paper. Also it will not scan the QR code from page 52 of the manual to perform a factory reset. I am using a V-Sim from Vodafone UK and it is active. Arlo Go model is VML4030-100UKS

[jguerdat]

Is the battery charged? If this isn't a new installation, did you remove the camera from Settings, My Devices? If new, did you try holding the reset button for at least 10 seconds?

[qrscan · Accepted solution]

It's a new installation. I got it working by putting the SIM card in my phone, editing the APN settings, then put the SIM card back in Arlo Go and it works.