Arlo Go offline when unplugged

[davidgraves]

I just bought a brand new Arlo Go.  While plugged in, my Arlo Go works perfectly.  However, it goes "offline" when I unplug it from the power adapter.  This camera is supposed to be used off the power grid, and thats how I intend to use it.  What am I doing wrong, or what's wrong with the camera?

PS - Battery is fully charged and is brand new.

[TomMac]

Pull the battery pack and then replace...

go into settings and check if camera LED status is turned on ( lights blue when battery is fully charged)

(can take about 3 hrs to fully charge )

 if it drops when the plug is pulled, it appears to be a power issue...tho the battery should be charged on delivery some have been lower then normal at time and need charging

[davidgraves]

Have already pulled the battery pack several times.  LED will not even blink when unplugged.  Battery is fully charged (charged all last night).

[TomMac]

did the LED show blue ( if toggled on in settings )...may be a bad battery

[davidgraves]

The LED never blinks when unplugged.  The camera will not give me the option to turn it on/off unless it is plugged in.  However, when plugged in, it works perfectly.  Is there some kind of setting that you have to tell it to work off the battery?

[TomMac]

It sounds like you have a BAD battery....

If the battery is fully charged AND the settings for Camera LED is on the led on front will should blue ( full charge )

There's is nothing else to turn on , if the battery is good it will work when the plug is pulled

Contact Netgear Support ( bottom of page ) or exchange if able

[davidgraves · Accepted solution]

I figured it out.  The battery terminal connectors on the inside of the unit were not making full connection with the battery.  I simply bent them just enough for them to make full connection.  The unit is up and running fine now.  Thanks for the input!